Legal
Creator OS Privacy Policy
Effective date: November 6, 2026
This Privacy Policy explains what personal information LOZ Global Ventures PR LLC, a Puerto Rico limited liability company ("we," "us"), collects when you apply to, buy or use the Creator OS program, our website and our calls (together, the "Program"), and what we do with it. If you have questions, email support@thecreator-os.com.
1. What we collect
Information you give us. Your name, email, phone number, business name, social media and YouTube channel links, application answers, and anything you share with us on sales calls, coaching calls, in email or in messages.
Payment information. Payments are handled by third-party payment processors. They collect your card or bank details; we receive confirmation of payment, the amount and limited billing details. We do not store full card numbers.
Program activity. Your offer, funnel and content submissions, posts and messages in the Program community, attendance on live calls, and recordings of live calls.
Results information. Revenue figures, screenshots and other evidence you send us, for example for a guarantee claim or a check-in under Section 4 of the Program Agreement.
Usage data. Logins, lesson progress, device and browser type, IP address, and similar data collected through cookies and similar tools on our website and Program platforms.
2. How we use it
- To give you access to the Program and deliver what you paid for
- To process payments, retry failed payments and handle refunds or disputes
- To review your submissions and decide guarantee claims
- To contact you about your account, calls, changes and support
- To send you marketing emails, which you can unsubscribe from at any time
- To improve the Program, using aggregated, de-identified data where possible
- To use your name, image, quotes or results in marketing, only with your separate written consent
- To meet our legal, tax and accounting obligations and to prevent fraud or misuse
3. Who we share it with
We do not sell your personal information.
We share it only with:
- Service providers that help us run the business, such as payment processors, course and community platforms, email, scheduling, video call and CRM tools. They may only use it to provide their service to us.
- Our team and contractors, such as coaches and customer success staff, who need it to support you and are bound by confidentiality.
- Other Program members, for live call recordings and anything you post in the community. Do not share anything on a call or in the community you want kept private.
- Authorities or other parties where the law requires it, or to protect our rights in a dispute.
- A buyer or successor if our business is sold or transferred.
4. How long we keep it
We keep your information while you are a Program member and for as long as reasonably needed afterward to handle guarantee claims, disputes and support. Payment, tax and accounting records are kept for as long as the law requires. After that, we delete or de-identify it.
5. Your choices and rights
You can ask us to:
- Give you a copy of the personal information we hold about you
- Correct information that is wrong
- Delete your information, unless we need to keep it for legal, tax or dispute reasons
- Stop sending you marketing emails (or use the unsubscribe link in any email)
Email support@thecreator-os.com to make a request. We will respond within 30 days and may need to confirm your identity first.
If you are in the EU, EEA or UK, you also have the right to object to or restrict certain uses of your information, to data portability, to withdraw consent at any time, and to complain to your local data protection authority. We process your information to perform our contract with you, to meet legal obligations, for our legitimate interest in running and improving the Program, and, for marketing and testimonials, with your consent.
6. Security
We use reasonable safeguards to protect your information, including access controls and reputable service providers. No system is perfectly secure, so we cannot guarantee absolute security.
7. Where your information is processed
We are based in Puerto Rico, and our service providers are mainly in the United States. If you are outside the United States, your information will be transferred to and processed in the United States.
8. Children
The Program is for people 18 and older. We do not knowingly collect information from anyone under 18.
9. Changes
We may update this policy. If we make material changes, we will update the effective date and notify active members by email.
10. Contact
LOZ Global Ventures PR LLC
support@thecreator-os.com